PAYMENT POLICY

Effective Date:

This Payment Policy (“Policy”) governs the purchase, pricing, renewal, payment processing, taxation, billing, and related financial procedures applicable to paid subscriptions and digital services offered through the Xplore Work mobile application and associated digital services (“Platform”) provided by XPLORE WORK YAZ. TİC. LTD. ŞTİ. (“Xplore Work”).

Subscription purchases made within the Xplore Work application may be processed through the Apple App Store and Apple’s in-app purchase system (“Apple In-App Purchase”).

For purchases made through Apple, payment processing, payment method management, collection, subscription renewal, billing, and related financial procedures are handled through Apple’s payment infrastructure and are subject to Apple’s applicable terms, conditions, and policies.

This Policy shall apply together with the User Agreement, Terms and Conditions, Refund and Return Policy, Privacy Policy, and other applicable policies published on the Platform.

Any mandatory rights arising under applicable consumer protection laws remain reserved.

1. SCOPE OF THE POLICY

This Policy applies to the following paid digital services offered by Xplore Work through the Platform:

• Monthly, annual, or other periodic subscription plans
• Paid membership packages
• Listing publication rights included within a subscription
• Messaging capacity and additional communication features
• Rights to add branches or business locations
• Map visibility and related paid features
• Additional digital services offered to corporate accounts
• Other paid features that may be made available under subscriptions on the Platform

This Policy applies solely to paid digital services and subscriptions provided by Xplore Work.

Sales of goods or services, commercial agreements, deliveries, payments, or other commercial transactions carried out between Xplore Work users are outside the scope of this Policy.

Xplore Work is not the seller, buyer, payment institution, payment intermediary, financial intermediary, or contracting party in commercial transactions between users.

2. PURCHASES MADE THROUGH THE APPLE APP STORE

Subscription purchases made through the Xplore Work iOS application may be processed through the Apple In-App Purchase system.

For such purchases, payment is made using a payment method associated with the user’s Apple Account.

For purchases made through Apple, the following may be handled through Apple’s own payment and commerce infrastructure:

• Verification of the payment method
• Processing of payment information
• Collection of the applicable charge
• Creation of the subscription
• Renewal of the subscription
• Maintenance of payment history
• Generation of invoices, receipts, or purchase records provided by Apple
• Refund procedures handled by Apple

Such transactions are subject to the Apple Media Services Terms and Conditions and Apple policies applicable to the user’s country or region.

3. XPLORE WORK’S ROLE IN PAYMENT PROCESSING

For purchases made through the Apple App Store, Xplore Work does not directly charge the user’s payment card.

Xplore Work does not directly receive or store the full credit card or debit card information registered with the user’s Apple Account.

Within the scope of technical transaction information provided by Apple, Xplore Work may process data such as:

• Subscription status
• Purchased subscription plan
• Transaction or purchase identifier
• Subscription start and expiration information
• Renewal status
• Cancellation status
• Refund status
• Validity status of the purchase entitlement

Such information may be used to activate, maintain, modify, or terminate the services purchased by the user on the Platform.

4. SUBSCRIPTION PRICES

The prices of Xplore Work subscriptions are displayed to the user on the Apple App Store purchase screen before the purchase is completed.

Depending on the relevant subscription plan, the following information may be presented:

• Subscription name
• Subscription duration
• Subscription price
• Billing period
• Trial period, if any
• Automatic renewal information
• Other applicable purchase conditions

The user completes the purchase by confirming the price and conditions displayed on the Apple purchase screen.

The final price displayed in the Apple App Store may vary depending on the user’s country or region, currency, applicable taxes, and Apple’s pricing mechanisms.

5. AUTOMATICALLY RENEWING SUBSCRIPTIONS

Unless expressly stated otherwise on the purchase screen, Xplore Work subscriptions may be offered as automatically renewing subscriptions.

While automatic renewal remains enabled, the subscription may renew for subsequent subscription periods until canceled by the user or otherwise terminated by Apple.

The renewal charge is collected by Apple using an eligible payment method associated with the user’s Apple Account.

The timing and method of renewal charges are subject to Apple’s applicable subscription and payment rules.

6. CANCELLATION OF SUBSCRIPTIONS

Xplore Work subscriptions purchased through the Apple App Store must be canceled through Apple’s subscription management system.

Users may manage or cancel the relevant Xplore Work subscription through the subscription management section of their Apple Account.

Deleting a Xplore Work account may not automatically cancel an active subscription managed by Apple.

Accordingly, users are responsible for reviewing their active subscriptions in their Apple Account and, where necessary, canceling them separately regardless of whether they delete their Xplore Work account.

Unless otherwise determined by Apple or a refund is provided, cancellation of a subscription may not immediately terminate the current paid subscription period.

The user may continue to access the applicable paid services until the end of the current subscription period.

7. PAYMENT METHODS

The payment methods available for purchases made through the Apple App Store are determined by Apple.

One or more payment methods may be associated with the user’s Apple Account.

Apple may collect the subscription fee from an eligible payment method associated with the user’s Apple Account in accordance with its applicable payment policies.

Xplore Work does not determine which payment methods Apple accepts or rejects and does not manage the payment methods associated with the user’s Apple Account.

8. FAILED PAYMENTS

If Apple is unable to collect the subscription fee, Apple may retry the payment or attempt to use another eligible payment method associated with the user’s Apple Account in accordance with its own payment systems.

A payment failure may result from:

• Insufficient funds
• An expired payment method
• Rejection by the bank or card issuer
• An invalid payment method
• A payment issue associated with the Apple Account
• Technical payment issues
• Other similar reasons

Xplore Work does not directly control Apple’s payment collection process.

If payment failure continues, Xplore Work may, depending on the subscription status reported by Apple, restrict, suspend, or terminate access to paid features.

9. BILLING AND PURCHASE RECORDS

Payment records and purchase documentation relating to purchases made through the Apple App Store are generated and managed through Apple’s systems.

Users may review relevant transactions through the purchase history associated with their Apple Account.

Xplore Work does not issue invoices, receipts, or payment documents on Apple’s behalf for amounts collected by Apple.

Where Xplore Work is required under applicable tax or commercial legislation to issue documentation in its own name, such documentation will be issued in accordance with the relevant legal requirements.

10. TAXES

VAT, sales tax, digital services tax, or other taxes applicable to purchases made through the Apple App Store may be included in the purchase price or calculated separately depending on the user’s country or region, applicable law, and Apple’s payment infrastructure.

Responsibility for the collection, reporting, or remittance of taxes shall be determined in accordance with the legal status of Apple and Xplore Work for the relevant transaction under applicable law.

Nothing in this Policy eliminates any tax obligations imposed by law on the relevant parties.

11. CURRENCY AND EXCHANGE RATES

The currency in which a subscription price is displayed on the Apple App Store may vary depending on the user’s Apple Account and App Store country or region settings.

Transactions processed by Apple may involve:

• Currency conversion
• Exchange rates
• Rounding differences
• Bank charges
• Card issuer fees
• International transaction fees

Such amounts may be determined by Apple, the user’s bank, card issuer, or other financial service providers.

Xplore Work is not responsible for exchange rates or additional charges imposed by third-party financial institutions.

12. PRICE CHANGES

Xplore Work may change the prices of subscription plans for future subscription periods.

Price changes may be implemented through the Apple App Store and App Store Connect systems.

Where existing subscribers are affected by a price change, Apple may notify users in accordance with its applicable policies and applicable law.

In certain countries, regions, or for certain price increases, the user’s express consent may be required for the subscription to continue at the new price.

If the required consent is not provided, automatic renewal of the subscription may be discontinued.

Any mandatory rights arising under applicable law remain reserved.

13. FREE TRIALS AND PROMOTIONS

Where appropriate, Xplore Work may offer free trial periods, introductory offers, or promotional subscriptions through the Apple App Store.

The following information relating to such offers may be displayed on the Apple purchase screen and/or within the relevant offer section:

• Duration
• Eligibility requirements
• Promotional price
• Renewal price
• Conditions of use

At the end of a free trial or promotional period, the subscription may automatically renew at the standard applicable price unless otherwise stated in the relevant offer terms.

If the user does not wish to be charged, the subscription must be canceled in accordance with Apple’s applicable timing and procedures.

14. CHANGING SUBSCRIPTION PLANS

Xplore Work may offer different subscription durations or service tiers.

To the extent supported by Apple, a user may:

• Upgrade to a higher subscription tier
• Downgrade to a lower subscription tier
• Switch to another eligible subscription plan

The effective date, pricing, and any prorated charges or adjustments associated with changing subscription plans may be determined by Apple’s subscription system.

Xplore Work may update the user’s Platform entitlements according to the current subscription status reported by Apple.

15. ACTIVATION OF SUBSCRIPTION ENTITLEMENTS

Following a successful Apple In-App Purchase transaction, Xplore Work may use purchase and subscription verification information provided by Apple to activate the relevant paid features in the user’s account.

Subscription entitlements may vary depending on the applicable plan.

These may include:

• Listing publication rights
• Messaging capacity
• Branch addition rights
• Map visibility
• Corporate features
• Other premium or paid Platform features

Users may only access the entitlements included within their valid subscription plan.

16. RESTORING PURCHASES

Where technically supported by Apple, users may restore eligible previous purchases or active subscriptions within the Xplore Work application.

During the restoration process, Xplore Work may use transaction or subscription verification information provided by Apple.

Restoring a purchase does not constitute a new purchase and is used solely to restore entitlements that Apple confirms as valid.

17. REFUNDS AND REIMBURSEMENTS

Refund requests relating to Xplore Work purchases made through the Apple App Store or Apple In-App Purchase system are evaluated through Apple’s official refund system.

Xplore Work may not have the authority or technical ability to directly refund an amount collected by Apple to the user’s Apple payment method.

Users must submit refund requests through Apple’s official “Report a Problem” system or other official support channels made available by Apple.

Refund eligibility and the final refund decision are determined by Apple in accordance with its applicable policies and applicable law.

Further details regarding refunds are separately governed by the Xplore Work Refund and Return Policy.

18. SUBSCRIPTION ENTITLEMENTS AFTER A REFUND

If Apple provides a full or partial refund for a Xplore Work subscription or in-app purchase, Xplore Work may update the relevant digital entitlements based on the transaction status reported by Apple.

In this context:

• The subscription may be terminated
• The paid membership tier may be changed
• Features associated with the refunded purchase may be removed
• Listing or messaging entitlements may be updated
• Access to other paid services may be modified

These actions are taken to align the user’s Platform entitlements with the valid purchase status reported by Apple.

19. UNAUTHORIZED AND SUSPICIOUS PAYMENTS

If a user believes that a Xplore Work purchase was made through their Apple Account without authorization, the user should contact Apple immediately.

The user is also advised to secure their Apple Account, change their password, or apply other security measures recommended by Apple.

The user may also notify Xplore Work.

For security purposes, Xplore Work may temporarily restrict the relevant user account or request additional verification.

Financial review and refund procedures relating to unauthorized transactions collected by Apple are subject to Apple’s applicable procedures.

20. ABUSE OF THE PAYMENT AND SUBSCRIPTION SYSTEM

Users are prohibited from using payment, subscription, free trial, promotional, refund, or purchase systems fraudulently or in bad faith.

The following conduct may be considered abuse:

• Submitting fraudulent payment or purchase documents
• Manipulating promotional systems through multiple accounts
• Falsely claiming that payment was made when no payment occurred
• Engaging in conduct intended to mislead Apple or Xplore Work systems
• Using unauthorized or fraudulent payment methods
• Attempting to obtain subscription entitlements through unauthorized technical methods

In such circumstances, Xplore Work may, in accordance with applicable law and the User Agreement, review the account, request additional verification, temporarily restrict paid features, or apply other necessary measures.

This provision does not restrict users’ rights to submit legitimate and good-faith payment disputes or refund requests.

21. DELETION OF THE USER ACCOUNT AND SUBSCRIPTION

Deleting a Xplore Work account and canceling an Apple subscription are separate actions.

Deleting a Xplore Work account may not automatically cancel an active subscription managed by Apple.

Accordingly, users should review their active subscriptions in their Apple Account before deleting their Xplore Work account.

If the user does not wish the subscription to continue, they must separately cancel the subscription through Apple’s subscription management system.

Xplore Work may display a notice during the account deletion process reminding the user to review any active Apple subscription.

22. RESPONSIBILITIES OF XPLORE WORK AND APPLE

Xplore Work is responsible for:

• The functionality of the Xplore Work application
• Platform services
• User accounts
• The company verification system
• Platform features provided under subscriptions
• Applying digital entitlements in accordance with the valid subscription status reported by Apple

For purchases made through Apple, Apple handles, within its own systems:

• Management of payment methods
• Collection of payments
• Purchase records provided by Apple
• Apple subscription management
• Refund procedures handled through Apple

Xplore Work does not control Apple’s payment systems and cannot make payment or refund decisions on Apple’s behalf.

23. RELATIONSHIP WITH APPLE POLICIES

Purchases made through the Apple App Store are also subject to the Apple Media Services Terms and Conditions, App Store rules, and applicable Apple payment and subscription policies.

For payment, collection, subscription management, or refund procedures conducted by Apple, Apple’s applicable provisions for the relevant transaction shall apply.

Where there is any conflict between this Policy and mandatory consumer rights, applicable mandatory law shall prevail.

24. CONSUMER RIGHTS

Nothing in this Policy limits rights granted to consumers under applicable law that cannot be waived or excluded by contract.

The rights of users qualifying as consumers in Türkiye under Law No. 6502 on Consumer Protection and other applicable mandatory consumer protection legislation remain reserved.

For transactions made through the Apple App Store, mandatory provisions applicable to the user’s payment relationship with Apple shall also remain effective.

25. B2B AND CORPORATE USERS

Companies, merchants, producers, suppliers, distributors, and other corporate users using Xplore Work for commercial or professional purposes (“B2B Users”) may not benefit from consumer-specific rights to the extent they do not qualify as consumers under applicable law.

However, where a B2B User purchases a subscription through the Apple App Store, Apple’s payment, collection, and subscription management processes continue to apply to the relevant purchase.

26. CHANGES TO THIS POLICY

Xplore Work may update this Policy from time to time due to:

• Changes to Apple App Store policies
• Changes to the Apple In-App Purchase system
• Changes to subscription systems
• Changes to tax or payment legislation
• Changes to Platform services
• Introduction of new payment features

The current version of the Policy will be published on the Platform.

Where required by applicable law, changes will be implemented after prior notice to users or obtaining user consent.

Any vested rights and mandatory rights arising under applicable law remain reserved.

27. GOVERNING LAW

This Policy is governed by the laws of the Republic of Türkiye, subject to any provisions that must directly apply to payment and subscription transactions conducted by Apple.

The rights of consumer users to apply to competent Consumer Arbitration Committees, Consumer Courts, or other authorized bodies cannot be restricted.

For disputes between Xplore Work and commercial users, the governing law and jurisdiction provisions specified in the User Agreement and Terms and Conditions shall apply.

28. CONTACT AND SUPPORT

For support relating to Xplore Work services, user accounts, verification of subscription status, activation of paid features, or technical issues:

XPLORE WORK YAZ. TİC. LTD. ŞTİ.

E-mail: support@xplorework.com

For payment, billing, subscription management, or refund procedures relating to purchases made through the Apple App Store, users may be required to use Apple’s relevant official support and account management channels.

Xplore Work may provide support regarding technical matters relating to its own services and verification of subscription status on the Platform.